From Chat to Commerce: The next operating system for small businesses

    Olufemi Kazeem Oluoje | Insights | Feb 10, 2026    
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Across Nigeria and much of Africa, millions of small businesses start their day the same way: by opening a messaging app. Customers reach out through chats, prices are discussed, jobs are agreed, and payments are confirmed—often before midday. For these businesses, messaging platforms are no longer just tools for communication; they have quietly become the operating system of everyday commerce.

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